At TractionAir, we aim to process and ship all orders as efficiently as possible. Once your order is placed, please allow 1–2 business days for processing before shipment. Orders placed on weekends or public holidays will be processed the next business day.

Shipping times may vary depending on your location. Domestic orders within Australia typically arrive within 2–7 business days after dispatch. International shipping times will vary depending on the destination and carrier but generally take between 7–21 business days. Please note that delays due to customs, courier services, or weather conditions are beyond our control.

Once your order has been shipped, you will receive a confirmation email with tracking details so you can monitor the progress of your delivery. If you do not receive tracking information within a reasonable time, please contact us at tractionairsales@gmail.com.

We are not responsible for lost, stolen, or undeliverable packages due to incorrect address information provided at checkout. Please double-check your shipping details before placing your order. If your package is returned to us due to an error in the address, we will contact you to arrange re-shipment, which may incur additional shipping charges.

If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible at tractionairsales@gmail.com We will work with you and the courier to resolve the issue.

By placing an order with TractionAir, you acknowledge and agree to this Shipping Policy. For any questions or concerns, feel free to reach out to us at any time.

RETURN & EXCHANGE POLICY

At TractionAir, we are committed to providing high-quality performance products designed for athletes. Due to the hygienic nature of our product (insoles that come into direct contact with feet and footwear), all SpringSoles purchases are final sale and are not eligible for refunds or returns.

We appreciate your understanding, as this policy helps us maintain strict hygiene and quality standards for all customers.

EXCHANGES (DAMAGED OR INCORRECT ITEMS ONLY)

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at tractionairsales@gmail.com.

To help us resolve the issue quickly, please include:

• Your order number
• Clear photos of the item and packaging
• A brief description of the issue

Once reviewed, we will arrange a replacement at no additional cost to you.

ORDER ISSUES

We are not responsible for:

• Incorrect sizing chosen at checkout
• Orders shipped to incorrectly entered addresses
• Normal wear and tear from usage

Please ensure all order details are correct before completing your purchase.

CONTACT US

If you have any questions before purchasing SpringSoles, we encourage you to contact us at tractionairsales@gmail.com. Our team is happy to assist you in choosing the right product for your needs.

At TractionAir, we are committed to protecting your privacy and handling your personal information with care. This Privacy Policy outlines how we collect, use, store, and protect your information when you interact with our website and purchase our products.

When you visit our website or make a purchase, we may collect personal information such as your name, email address, phone number, shipping and billing address, payment details, and any other information you provide during checkout or through customer support communications. This information is used strictly for fulfilling orders, processing payments, improving customer experience, and communicating with you about your order or account.

We may also collect non-personal data such as your IP address, browser type, and device information to improve the functionality of our website and better understand user behavior. This may involve the use of cookies or similar tracking technologies, which help us optimize website performance and tailor marketing efforts.

We do not sell, rent, or trade your personal information to third parties. Your data may be shared only with trusted service providers involved in fulfilling your order, such as payment processors, shipping partners, and eCommerce platforms like Shopify. These providers are required to protect your information and only use it as necessary to perform their services.

Your personal information is stored securely, and we take appropriate technical and organizational measures to prevent unauthorized access, disclosure, or misuse. However, please note that no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

You have the right to access, correct, or request deletion of your personal information at any time. To make such a request or ask questions about this policy, you may contact us at tractionairsales@gmail.com.

By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy. We reserve the right to update this policy from time to time, and any changes will be posted on this page with an updated effective date.

If you have any concerns about your privacy or how your data is handled, please contact us directly at tractionairsales@gmail.com. We are committed to maintaining your trust and ensuring your information is handled with integrity.

By accessing and using the TractionAir website and purchasing our products, you agree to be bound by the following Terms of Service. These terms apply to all users of the site, including browsers, customers, and anyone interacting with our content or services.

When you place an order through our website, you agree that you are legally authorised to use the payment method provided, and that all information you submit is accurate and complete. We reserve the right to refuse or cancel any order at our sole discretion, including in cases of suspected fraud, errors in pricing or product descriptions, or violations of these terms.

All content on this website, including product images, descriptions, logos, branding, and design, is the property of TractionAir and may not be copied, reproduced, or used without our prior written consent. Unauthorised use of any part of the site or our intellectual property may result in legal action.

Product availability and pricing are subject to change without notice. While we strive to provide accurate and up-to-date information, we do not guarantee that all product descriptions, pricing, or content are error-free. We reserve the right to correct any errors and update information at any time without prior notice.

By using our website, you agree not to engage in any unlawful activity, interfere with the site’s functionality, or violate the rights of TractionAir or any third party. We may, at our discretion, terminate your access to our services or website if we believe you have violated these terms or acted in a way that is harmful to our business or other users.

While our products are designed to enhance comfort and performance, we do not make medical or performance guarantees, and we do not claim that our insoles grant any superhuman abilities, powers, or specific athletic outcomes. Individual results may vary depending on factors such as footwear, activity level, and physical condition.

Your use of this site is also subject to our Privacy Policy, Return and Refund Policy, and any other policies or notices posted on the site. It is your responsibility to review these policies periodically, as continued use of the website constitutes acceptance of any updates.

If you have any questions or concerns regarding these Terms of Service, please contact us at tractionairsales@gmail.com. Your use of this website and our products indicates that you understand and agree to these terms in full.