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FREE SHIPPING WORLDWIDE 🌏

GET AN ADDITIONAL 10% OFF — SIGN UP NOW

FREE SHIPPING WORLDWIDE 🌏

GET AN ADDITIONAL 10% OFF — SIGN UP NOW

FREE SHIPPING WORLDWIDE 🌏

GET AN ADDITIONAL 10% OFF — SIGN UP NOW

FREE SHIPPING WORLDWIDE 🌏

GET AN ADDITIONAL 10% OFF — SIGN UP NOW

FREE SHIPPING WORLDWIDE 🌏

GET AN ADDITIONAL 10% OFF — SIGN UP NOW

FREE SHIPPING WORLDWIDE 🌏

GET AN ADDITIONAL 10% OFF — SIGN UP NOW

FREE SHIPPING WORLDWIDE 🌏

GET AN ADDITIONAL 10% OFF — SIGN UP NOW

FREE SHIPPING WORLDWIDE 🌏

GET AN ADDITIONAL 10% OFF — SIGN UP NOW

FREE SHIPPING WORLDWIDE 🌏

GET AN ADDITIONAL 10% OFF — SIGN UP NOW

FREE SHIPPING WORLDWIDE 🌏

GET AN ADDITIONAL 10% OFF — SIGN UP NOW

FREE SHIPPING WORLDWIDE 🌏

GET AN ADDITIONAL 10% OFF — SIGN UP NOW

FREE SHIPPING WORLDWIDE 🌏

GET AN ADDITIONAL 10% OFF — SIGN UP NOW

FREE SHIPPING WORLDWIDE 🌏

GET AN ADDITIONAL 10% OFF — SIGN UP NOW

FREE SHIPPING WORLDWIDE 🌏

GET AN ADDITIONAL 10% OFF — SIGN UP NOW

FREE SHIPPING WORLDWIDE 🌏

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Processing. Orders are dispatched within 1–2 business days. Orders placed on weekends or public holidays are processed the next business day.

Delivery times. Australia: 2–7 business days after dispatch. International: 7–21 business days, depending on destination. Delays caused by customs, couriers, or weather are outside our control.

Tracking. You'll receive tracking details by email once your order ships. If nothing arrives within a few days of your confirmation, email us at tractionairsales@gmail.com.

Wrong addresses. Please check your shipping details at checkout. If a parcel is returned to us because of an incorrect address, we'll contact you to arrange re-shipment, which may incur additional postage.

Damaged or lost parcels. Contact us at tractionairsales@gmail.com as soon as possible and we'll work with the courier to sort it out.

Final sale. Because SpringSoles sit in direct contact with your feet, we can't resell returned pairs. All purchases are final and not eligible for change-of-mind refunds.

Damaged, defective, or incorrect items. Email tractionairsales@gmail.com within 30 days of delivery with your order number, clear photos of the item and packaging, and a brief description. We'll arrange a replacement or refund at no cost to you.

Not covered. Incorrect sizing chosen at checkout, orders sent to an incorrectly entered address, and normal wear and tear.

Questions before you buy? Email tractionairsales@gmail.com and we'll help you pick the right size.

What we collect. When you visit our site or place an order, we collect your name, email, phone number, shipping and billing address, and payment details. We also collect technical data like your IP address, browser type, and device information through cookies and similar technologies.

How we use it. To fulfil orders, process payments, provide customer support, improve our website, and deliver marketing. If you'd rather not receive marketing, unsubscribe using the link in any email or contact us.

Who we share it with. We don't sell, rent, or trade your personal information. We share it only with providers who help run our business - Shopify, payment processors, shipping partners, and advertising platforms including Meta. Each is required to protect your data and use it only to perform their service.

Advertising. We use the Meta pixel and similar tools to measure ad performance and show you relevant ads. You can control ad personalisation in your Facebook and Instagram settings, and manage cookies through your browser.

Security. We take appropriate technical and organisational measures to protect your data. No method of internet transmission or electronic storage is completely secure, so we can't guarantee absolute security.

Your rights. You can access, correct, or request deletion of your personal information at any time, and ask us for a copy of what we hold. Email tractionairsales@gmail.com and we'll respond within a reasonable period.

Complaints. If you're unhappy with how we've handled your information, contact us first.

Questions: tractionairsales@gmail.com

Agreement. By accessing this website or purchasing our products, you agree to these Terms. They apply to all visitors and customers.

Orders. When you place an order, you confirm you're authorised to use the payment method and that your details are accurate. We may refuse or cancel any order at our discretion, including for suspected fraud or errors in pricing or product descriptions. If we cancel an order you've already paid for, we'll refund you in full.

Pricing and availability. Prices and stock are subject to change without notice. We aim for accuracy but don't guarantee that all descriptions, pricing, or content are error-free, and we may correct errors at any time.

Intellectual property. All content on this site - images, descriptions, logos, branding, and design - belongs to TractionAir and may not be reproduced without our written consent.

Acceptable use. Don't use this site for unlawful activity, interfere with its functionality, or infringe the rights of TractionAir or anyone else. We may terminate access if you do.

Product claims. SpringSoles are designed to support comfort and performance. We make no medical claims and don't guarantee specific athletic outcomes. Individual results vary with footwear, activity level, and physical condition.

Other policies. Your use of this site is also governed by our Privacy Policy, Shipping Policy, and Return & Exchange Policy.

Questions: tractionairsales@gmail.com

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